Last updated: August 2026
1. Order Cancellation
Retail customers may cancel an order within 12 hours of placement or before carrier dispatch by contacting support via WhatsApp at +91 9810906630.
Wholesale & Private Label Orders
Commercial bulk orders can be cancelled prior to staging. Custom private label runs, once fabric cutting and brand stamping have commenced, cannot be cancelled due to customized materials.
2. 7-Day Return & Replacement Policy
We honor a hassle-free 7-day replacement or return window from the date of package delivery for items that are damaged in transit, manufacturing defective, or incorrect.
Eligibility Conditions
- Item must be unused and in original brand packaging.
- All product tags, clips, and protective inserts must remain intact.
- Order invoice or transaction ID must accompany the return request.
Initiating a Return
Send a message on WhatsApp with your Order ID and 2–3 photos demonstrating the issue. Our support team will issue a return pickup authorization within 24 hours.
3. Refund Processing & Timelines
Upon receipt and quality verification at our Delhi facility, approved refunds are credited back using the original channel:
| Payment Mode | Refund Processing Window |
|---|---|
| UPI / Direct Bank Transfer | 3–5 Business Days |
| Razorpay (Credit Card / Debit Card / Net Banking) | 5–7 Business Days |
| Store Credit / Exchange Voucher | Same Day (Instant) |
4. Non-Returnable Scenarios
- Products damaged due to improper cleaning, sharp objects, or wear after delivery.
- Change of mind after the product has been unsealed and used.
Have Questions About a Return or Refund?
📞 +91 9810906630
📍 BUYAB FACTORY, Delhi, India